Украинская компания выпустила iTell Cloud – решение для автоматизации колл-центров
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Бізнес, ІТ технології
Бізнес, ІТ технології Компания iTell продемонстрировала новое решение для автоматизации call-центра, в котором объединила неограниченные возможности коробочной телефонии и удобные облачные технологии. iTell Cloud – гибкое программное обеспечение, которое можно настроить и адаптировать под нужды компании или контактного центра.
Среди базовых функции iTell Cloud:
– предиктивный/прогрессивный набор номера
– автоматизированный обзвон абонентов специально запрограммированным роботом
– динамические скрипты для разговоров
– IVR с произвольным количеством уровней и разными группами номеров
– полное управление программой и безлимитное количество скриптов и сценариев
– контроль супервайзером каждого сотрудника и совершаемых им действий
– интегрированная система сбора статистики и отчетности
Разработчики iTell разработали отказоустойчивую систему. Например, если при разговоре по VoIP вдруг пропадает интернет, iTell Cloud мгновенно перенабирает мобильный номер абонента, и оператор продолжает разговор после небольшой задержки.
Также предусмотрено автоматическое оповещение администратора системы и ответственных сотрудников о любых сбоях даже в нерабочее время.
Стоимость лицензий системы зависит от количества сотрудников компании. Лицензия Standard для 10 человек будет стоить 1 295 гривен.
Справка: iTell входит в группу IT компаний, специализация которых – внедрение CRM-систем, разработка и адаптация прикладного программного обеспечения, поиск и создание новых эффективных решений для call-центров, решение задач в сфере бизнес-аналитики.
Компания работает на рынке с 2004 года, за это время компании из ее состава реализовали 200 различных проектов для клиентов из Украины, России, Европы, странг СНГ и Китая. Крупнейшие клиенты группы: Simple, Global Container Logistics, завод ШЫМКЕНТПИВО, BKC-Itnernational House, Interlink Global Services.
©Оригінал статті на російській мові
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